Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

14-Day Return Window

Returns are accepted within 14 days of delivery. Please contact us before sending anything back so we can assist you and approve the return.

Contact Us First

Have a problem or concern with your order? Please reach out to us before returning it. Many issues can be resolved quickly, and we want the opportunity to help.

Email: hello@getdonaslettbestseller.com
Phone: 435-213-9206

If we don’t answer, please leave a message and we will get back to you as soon as possible within 1-2 business days.

Damaged or Incorrect Orders

We carefully pack and inspect orders before they leave our warehouse. Once a package is picked up, it is in the care of the shipping carrier. Unfortunately, packages can occasionally be damaged, lost, or mishandled during transit.

If your order arrives damaged, leaking, or unusable, please contact us as soon as possible. Keep the product and all original packaging and send us photos of the damage. We will work directly with the shipping carrier to file a claim and arrange a replacement when appropriate.

Please do not discard damaged products or packaging until we let you know it is okay to do so, as the carrier may require them for the claim.

If we made a mistake with your order, such as sending the wrong item, please let us know and we’ll make it right.

Changed Your Mind?

We understand—sometimes a product just isn’t what you expected.

If you decide to return an item because you changed your mind, please contact us within 14 days of delivery. The customer is responsible for return shipping costs.

Once your approved return is received and inspected, we will issue a refund for the eligible merchandise.

Return Conditions

To be eligible for a return:

• Items must be unused and in their original condition.

• Returns must be requested within 14 days of delivery.

• Returns must be approved before being shipped back.

Opened or Used Products

Opened or used products generally cannot be returned due to a change of mind.

However, if you believe there is a problem with a product, please contact us. We want to hear what happened and will do our best to help.

What to Include With Your Return

Please include your name and order number inside the box. This helps our team identify your return and process it as quickly as possible.

Return Shipping Address

Please do not send a return without contacting us first.

Approved returns should be sent to:

Don Aslett
210 W. Halliday St.
Pocatello, ID 83204

Refund Processing

Once your return is received and inspected, an eligible refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

We’re a Small Business — and We’re Human 💛

Behind every Don Aslett order are real people. We’re a small business, and our team personally packs orders, answers emails and phone calls, and works hard to take care of our customers.

We do our best to get every order right, but occasionally mistakes happen. If something goes wrong, please give us the opportunity to make it right.

We promise to treat you with kindness and respect, and we greatly appreciate the same in return.

Thank you for supporting our small business. We truly appreciate your business!